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Faq
  • GENERAL INFORMATION
    • When and where will DGTL São Paulo 2022 take place?

      DGTL São Paulo 2022 will be held in São Paulo, on April 9, 2022, At Pavilhão de Exposições do Anhembi.

       

       

       

    • When does DGTL São Paulo 2022 start and end?


      Gates opening: 4pm

      Limit time for entry: 4am

      Closing of the event: 8am

       

    • What is the 2022 edition line-up?

      Amelie Lens • Benjamin Ferreira • BINARYH • Cashu • Dax J • Denis Sulta • DJ Mau Mau • Gerd Janson • I Hate Models • Innellea LIVE • Jan Blomqvist LIVE • Junior C • Klangkuenstler • Len Faki • Marcio S • Melanie Ribbe • Murphy • Ney Faustini • Pricila Diaz • Renato Ratier • SPFDJ • Suze Ijó & Fafi Abdel Nour • Tessuto • The Blessed Madonna • Valentina Luz

    • What will be the official box office of DGTL São Paulo 2022?

      Ingresse is the official box office for the 2022 edition.

    • What is the age allowed to enter the event?

      The age rating of the event is +18 years old, and minors are not allowed, even if accompanied by parents or guardians.

       

    • What can I bring and not bring to the festival?

      WHAT YOU CAN'T BRING

       

      Any type of drink, alcoholic or not; ⠀

      Any type of food, drops, or cigarettes in quantities exceeding 2 units per item;⠀

      Any type of narcotic or illicit substance;⠀

      Firearms, very thick chains, sharp objects or any item that could compromise the safety of the event;⠀

      Tents and chairs

      Umbrellas and sunshades

      Professional filming equipment

      Horns;⠀

      Backpacks with camelbak;⠀

      Pyrophagy sticks;⠀

      Flammable liquids;⠀

      Mask and shirt of teams and associations;⠀

      Any type of identification bracelet.

      ⠀

      WHAT IS OK ⠀

       

      Fruits and processed foods (up to 2 units);⠀

      Sunblock; ⠀

      Semi-professional filming equipment

      Personal hygiene items (deodorant, perfume, make-up), including aerosol dispensers

      Medicine with a prescription (present prescription and ID at the gate)

      Medicines that don't need a prescription, just sealed in their original packaging

      Clothing accessories (glasses, hat, cap, etc.).

    • What documents are required at the entrance?

      ID and proof of vaccination with two doses. 

    • I don't have my ID, can I use another document to present at the entrance?

      Yes, CNH and passports are also valid. For foreigners, the RNE can also be used. 

    • Can I present my ticket only on my cell phone, or do I need to bring a printed ticket?

      There will be a QR Code available on the ticket that can be shown on the cell phone, eliminating the need to print the ticket to present it at the entrance of the event.

    • Is there any contact channel where I can clear up my doubts?

      All questions can be clarified via the DGTL's online channel by Instagram @dgtl.sao or by email hellosao@dgtl.nl

    • Will there be a space exclusively for people with reduced mobility or pregnant women?

      Yes! DGTL São Paulo is concerned with the welfare of all those who want to enjoy the festival, so we are prepared to receive people with reduced mobility or pregnant women.

    • Will animals be allowed?

      Animals are not allowed in the event, with the exception of assistance dogs.

    • Will children be allowed into the event?

      Children aren't allowed into the event, even if accompanied by parents or guardians.

    • Will a luggage locker be available at the event?

      Yes, the DGTL will offer a luggage locker, and the use-values will be available close to the event date.

    • How will DGTL São Paulo 2022's lost and found work?

      During the event, the lost and found are found next to the locker room. After the event, and up to a maximum of 3 calendar days, you can contact the DGTL São Paulo team by e-mail hellosao@dgtl.nl.

    I ALREADY HAVE A TICKET
    • I bought the ticket for DGTL São Paulo 2020, is it still valid for the 2022 edition?

      Yes! In line with the Law nº 14.046, of 24 of August of 2020, altered by the Law nº 14.186/2021, that disposes about emergency measures to attenuate the effects of the crisis caused by the pandemic of the covid-19 in the tourism and culture sectors, we communicate that the ticket(s) already acquired for all the events that could not be carried out due to the pandemic, will remain valid for the new date of the DGTL 2022.

    • Can I enter presenting my 2020 ticket or do I need to get a new voucher?

      The 2020 ticket will only be valid to exchange for a new voucher on the APP or Ingress website.

    • How can I locate my order number and DGTL São Paulo 2020 ticket?

      Yes! You can access your previous ticket portfolio on the eventbrite.com.br website

    • How can I issue a new voucher for 2022?

      If your registered e-mail at Eventbrite (DGTL 2020 ticket machine), through which you received this notice, is not the same registered at Ingresse (DGTL 2022 ticket machine), you should contact Ingresse through the website only (not available on the APP) to solve this issue. You will receive your VIP in the email you registered at Eventbrite.

    • When I bought the ticket with the half-entry option in 2020 I was still a student, but now I'm not anymore. Will it still be valid?

      Yes, but you will need to show proof of half-entry valid during the period of the event in 2020.

    • My student ID has no photo and no validity, what should I do?

      It is necessary to present a document with a photo to certify its validity.

    • I already have the ticket, but I won't be able to attend the festival in 2022. Can I still request the conversion of the value into credit?

      Em linha com a Lei nº 14.046, de 24 de agosto de 2020, alterada pela Lei nº 14.186 / 2021, que dispõe sobre medidas emergenciais para mitigar os efeitos da crise decorrente da pandemia covid-19 nos setores de turismo e cultura, nós comunicar que os ingressos já adquiridos para todos os eventos que não puderam ser realizados devido à pandemia permanecerão válidos para a (s) nova (s) data (s). Os clientes que não puderem comparecer na (s) nova (s) data (s) tiveram a opção de converter o valor do (s) bilhete (s) em crédito, conforme política específica para este cenário inédito. Os clientes precisarão entrar em contato com os ex-administradores em sac@therdxgroup.com.

    • Can I have the ticket price refunded instead of credits to be used in another event?

      Customers who wish to try to request a refund for the event should contact the former administrators by email at sac@therdxgroup.com.

    • I used my ticket to attend another festival, can I also use it for DGTL São Paulo 2022?

      Yes! Our intention is to honor those who bought the ticket for DGTL São Paulo 2020. Regardless of alternative events held by former DGTL 2020 administrators.

    • I already have my 2020 ticket, but I would like to use the credit to attend another festival under the new administration. Can I make this change?

      No, the ticket is only valid for DGTL São Paulo 2022.

    • I already have my ticket, but would like to upgrade, will the event have this option?

      No! All tickets are valid for a single sector of the event.

    • Can I transfer my DGTL São Paulo 2020 ticket to another person?

      Yes, you can make the transfer via the Ingresse App.

    • Can I exchange my DGTL São Paulo 2020 ticket for another edition held outside the country?

      No, the ticket is only valid for DGTL São Paulo 2022.

    • I already have my ticket, but I would not like to use the credit to go to another edition of DGTL São Paulo other than the 2022 edition. Will my ticket still be valid?

      No, the tickets for the 2020 edition are only valid for DGTL São Paulo 2022.

    • Do I need to register at ingresse.com to have my 2020 tickets valid?

      Yes, you will need to have an active registration at Ingresse.com. Check to see if your registration is complete or make a new registration here.

    • How long to decide between using my ticket for DGTL São Paulo 2022 or requesting the use of credits for another event?

      The decision to use the ticket must be made within 30 days AFTER YOU RECEIVE THE EMAIL WITH THE TICKET.

    • If there is a difference in ticket values from 2020 to 2022 will I have to pay or have the difference value reversed/credited?

      No! The DGTL 2020 ticket is valid as an exchange voucher for the 2022 ticket, regardless of the sales value of the new tickets.

    • I chose to go to the DGTL São Paulo 2022 and could not attend on the day of the event, will I be able to request a refund or credit?

      No! After the event it is not possible to request a refund or credit.

    • I bought my ticket in 2020 to see a specific attraction and the artist will not be in the line-up in 2022. Can I request a refund or partial credit of my ticket and still attend the event?

      No! Our goal is to ensure the same level of attractions for the event, ensuring a great experience for those who bought the ticket in 2020 and for those who are interested in buying the ticket in 2022. 

    • Can I request a refund or credit of my DGTL São Paulo 2020 ticket after the event?

      No! After the event, we understand that you have already made your decision to attend the festival or take other measures such as applying for credit, so it is not possible to request a refund or credit.

    • Can I request a refund for my airline ticket or hotel?

      No. The DGTL administration is only responsible for ticket sales, all and any costs such as tickets, accommodation, etc. must be requested to the providers of these services.

    • I bought the half-price ticket in 2020 and received the courtesy for the event in 2022, do I still need to take 1kg of food?

       

       

      Yes! Even if you purchased your ticket in 2020, you will need to present 1kg of food at the entrance to the event.

    I WOULD LIKE TO BUY A TICKET
    • I want to buy a ticket for DGTL São Paulo 2022. Will there be an opening for sales?

       

      The sales opening will be held on December 14th at 12:00 pm

    • How can I buy tickets for DGTL São Paulo 2022?

      The sale to the public will be made exclusively online, through the APP or website www.ingresse.com.

    • Will there be any point of sale to buy the DGTL São Paulo 2022 ticket?

      No! All sales are made exclusively through the Ingresse website or APP.

    • Who can buy the ticket?

      To purchase tickets you must be over 18 years old and have a valid CPF with the IRS, as well as an active registration with ingresse.com. Check your registration or make a new one here.

    • How will I receive the DGTL São Paulo 2022 ticket?

      The ticket is sent to the e-mail address registered on the ingresse.com platform.

    • What sectors are available at DGTL São Paulo 2022?

       

      We will have the track and backstage sectors for the event. The backstage being an exclusive space behind the DJ.

    • What are the forms of payment?

      The payment can be made through the AME application, by VISA, Mastercard, Elo, Hipercard, Amex, Diners, Discover, JBC or PIX credit cards.

      For more information on payment methods or installment plans, consult the Ingresse website or APP.

    • Is there the option of paying with a boleto?

      No! The Ingresse platform does not offer the option of payment via boleto, but it does offer other options that can be consulted on the Ingresse site or APP. 

    • Is there any DGTL São Paulo partnership to purchase tickets at a discount?

      No! DGTL São Paulo has no partnerships for ticket discounts.

    • Is there any kind of discount list for admission to the event?

      No! All ticket purchases must be made through the Ingresse website or APP.

    • Can I purchase tickets for DGTL São Paulo 2022 at the event's door?

      No! All tickets must be purchased through the Ingresse APP or website.

    • Can I buy half-entry tickets?

      Yes! There will be half-price tickets.

    • Who is entitled to half-price tickets?

      – Over 60 years old

      Federal Law 10.741/03

       

      – Elementary, secondary or higher education students from the public or private network

      Federal Law 12,933/13 (art. 1)

      Decree 8.537/15 (art. 3)

      Federal Law 9,394/96 (Title V)

       

      – Young people belonging to low-income families (aged 15 to 29 years old)

      Federal Law 12933/13 and Federal Decree 8537/15

       

      – People with Disabilities (and an accompanying person when necessary)

      Federal Law 12,933/13 (art. 1, §8)

      Federal Law 13,146/15 (arts 44, §7 and 92)

      Decree 8.537/15 (art. 6)

    • Which documents are accepted to prove the half-fare?

      – Over 60 years old

       

      Official identity document with photo.

       

      – Elementary, secondary or higher education students from the public or private network

       

      Only the Student Identification Card (CIE), issued by ANPG, UNE, UBES, state and municipal entities, Central Student Directories, Academic Centers and Directories, according to a single nationally standardized model. See model at the link www.documentodoestudante.com.br

       

      – Young people belonging to low-income families (aged 15 to 29 years old)

       

      Youth Identity Card that will be issued by the National Youth Secretariat from March 31, 2016, accompanied by an official identity document with photo.

       

      - Disabled people

       

      Benefit Card for the Continuous Provision of Social Assistance for Persons with Disabilities or a document issued by the National Institute of Social Security – INSS attesting to retirement in accordance with the criteria established in Complementary Law No. 142, of May 8, 2013.

    • How does the solidarity half-price ticket work?

      The solidarity half-price ticket is valid for anyone, but it is necessary to present 1kg of food donation at the entrance to the event.

    COVID-19
    • What precautions will the event be taking to ensure everyone's safety?

      Although the event management is confident about health resolutions for the coming months, it is still early to determine the protocols to be adopted. What we can guarantee is that DGTL São Paulo will follow all the current security regulations required by the competent authorities. 

    • I contracted COVID-19 days before the event, will I be able to request a refund of my ticket?

      No! DGTL São Paulo is responsible for the force majeure eventualities regarding the 2020 tickets, for the 2022 tickets it will be the public's responsibility to take the necessary precautions regarding COVID-19.

    • I chose not to take the COVID-19 vaccine, will I be able to enter the event?

      No.

    • Do I need to be fully vaccinated to attend the event?

      Yes, following the guidelines of the responsible bodies, it is necessary to be vaccinated with both doses. 

    • What form of verification will be accepted for entry into the festival?

      Proof of vaccination, such as declarations and vaccination cards, or through your city's health application.

    • Will there be a rapid test available at the venue?

      No! All proof against COVID-19 must be presented through proof of vaccination.

    • Will proof of full vaccination from a foreign country or another state be accepted at the entrance?

      Yes! Official vaccination certificates from abroad will be accepted for entry to the event.

    • I lost my vaccination certificate days before the event, how can I enter?

      Unfortunately the vaccination certificate is mandatory for admission to the event. If you have lost it, it will be necessary to check with the responsible bodies in your region to acquire another one. 

    • What will be the policy in case the event cannot be held as scheduled due to COVID-19?

      The entire organization of DGTL São Paulo is hopeful that until the date of the event, all sanitary resolutions involving COVID-19 are solved, but in case of force majeure and for everyone's safety we have to change the date of the 2022 edition, all clients will be informed and oriented with the next steps.

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